2. Introduction to Salesforce.com & Force.com

3. Salesforce.com CRM (Customer Relationship Management) Overview

4. Creation of company profile

5. Salesforce Organization Security

6. Salesforce Apps, Tabs, Data model, Objects, Fields

7. Operators, Formulas, Rules and Functions

8. Exploring Relationships

9. Security and Sharing

10. Business Process Automation in Salesforce

11. Tools and Data Migration Tools

12. Reports and Dashboards

13. Salesforce App Exchange & Packaging

14. Deployment

15. Chatter

16. Reports and Dashboards