2. Introduction to Salesforce.com & Force.com

3. Salesforce.com CRM (Customer Relationship Management) Overview

4. Creation of company profile

5. Salesforce Organization Security

6. Salesforce Apps, Tabs, Data model, Objects, Fields

7. Operators, Formulas, Rules and Functions

8. Exploring Relationships

9. Security and Sharing

10. Business Process Automation in Salesforce

11. Tools and Data Migration Tools

11. Reports and Dashboards

12. Salesforce App Exchange & Packaging

13. Deployment

14. Chatter

15. Reports and Dashboards